My name is Thanuja Kahandawalaarachchi, and I am an experienced professional with a strong track record in customer service excellence, SAP, supply chain operations, data analytics, life insurance claims processing, and financial reporting. With a solid background in month-end closing, management reporting, and technical support, I offer a well-rounded and analytical approach to business operations and problem-solving.

I bring specialized expertise in the design, analysis, installation, and support of life insurance claims software systems, with hands-on experience working with XML-based databases. This technical foundation enables me to effectively troubleshoot, streamline workflows, and implement tailored solutions that support business efficiency and compliance.

My day-to-day work involves leveraging a robust suite of tools, including Advanced Excel (Pivot Tables, VLOOKUP), Microsoft Word, Access, PowerPoint, SAP, Tableau, and other database platforms, to produce clear, actionable insights through data. I am also skilled in technical writing, creating detailed user manuals, insurance proposals, and system documentation to support users and stakeholders.

In addition to my technical and analytical skills, I have extensive experience in office administration and team coordination, helping drive continuous improvement, streamline communication, and support strategic business goals. I am deeply committed to leveraging data and technology to improve decision-making, customer experience, and organizational performance.

Key Areas of Expertise

• Customer Service Excellence
• Proven ability to deliver responsive, empathetic support in both insurance and administrative environments
• SAP & Supply Chain Operations
• Proficient in SAP processes and workflows, with experience supporting supply chain and operations teams
• Data Analytics & Reporting
• Expertise in data extraction, analysis, and visualization using Excel, Tableau, and databases
• Month-End Closing & Financial Reporting
• Skilled in preparing reconciliations, financial summaries, and management-level reports
• Life Insurance Claims Administration
• Strong knowledge of claims workflows, software systems, and compliance requirements
• Technical Support & XML Databases
• Hands-on experience in supporting claims systems and troubleshooting
• XML-based data structures
• Software Proficiency
• Advanced user of Excel, PowerPoint, Access, Word, SAP, Tableau, and various database platforms
• Technical Writing & Documentation
• Skilled in creating insurance proposals, user guides, and procedural documentation
• Office Administration & Team Coordination
• Experienced in managing administrative duties, supporting cross-functional teams, and driving operational improvements

Lailani Bessing is a results-oriented Supply Chain Leader with over 25 years of extensive experience in procurement, supply chain management, and operations optimization. With a proven track record of negotiating long-term contracts, developing strategic supplier relationships, and driving cost-saving initiatives, Lailani excels in managing cross-functional teams to achieve organizational goals in dynamic environments.

Her expertise encompasses inventory management, compliance with quality and regulatory standards, and optimization of logistics processes, including harmonized product codes and bonded warehousing. Lailani’s in-depth knowledge of international trade equips her to enhance customs compliance and streamline supply chain operations effectively.

Having traveled extensively throughout the Asia Pacific region, she possesses valuable cultural insights that enable her to build strong vendor relationships and negotiate successfully across diverse markets. With a commitment to operational excellence and continuous improvement, Lailani is dedicated to helping businesses enhance their supply chain and procurement strategies to achieve greater efficiency and profitability.

Key Areas of Expertise

• Procurement and Strategic Sourcing
• Supply Chain Operations Management
• Inventory Management and Optimization
• Quality Assurance and Regulatory Compliance
• Vendor Relationship Management
• Cultural Adaptability and Negotiation Skills